Shipping policy
Shipping Policy
Thank you for visiting and shopping at PureFaire. The following terms and conditions constitute our Shipping Policy.
1. Processing Time
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All orders are processed within 5 to 7 business days (excluding weekends and public holidays) after receiving your order confirmation email.
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You will receive another notification when your order has shipped.
2. Domestic Shipping Rates & Estimates (United Kingdom)
We offer shipping across the United Kingdom:
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Standard Shipping (5–7 Business Days): Free / £3.99
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Express Shipping (2–3 Business Days): £5.99
Shipping charges for your order will be calculated and displayed at checkout.
3. Order Tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@purefaire.com with your name and order number.
4. Shipping Limitations & P.O. Boxes
Some carriers have limitations on shipping to P.O. Boxes or certain remote postcodes. If we encounter any issues delivering to your address, we will contact you directly via email.
5. Damages and Issues
PureFaire is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
6. Contact Us
If you have any further questions regarding our shipping terms, please contact us:
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Email: support@purefaire.com